VPS services are eligible for a limited refund under specific conditions.
A refund request must be submitted within 7 days of VPS activation. Refunds apply only to the base VPS service fee and exclude setup charges, control panels, software licenses, IP addresses, and any additional add-ons.
Once a VPS has been provisioned, installed, or actively used, it may not be eligible for a full refund. Any violation of our Terms of Service, abuse complaints, or excessive resource usage will void refund eligibility.
Refunds are not applicable for VPS renewals, upgrades, downgrades, custom configurations, partial months, or unused service time.
If a VPS service is suspended due to non-payment or policy violations, customer data will be retained for 7 days only from the date of suspension. During this period, the customer may renew or resolve the issue to restore the service.
After 7 days of suspension, all data will be permanently deleted and the VPS service will be terminated. Data recovery will not be possible after termination.
No refunds will be provided for suspended or terminated services.
To request a refund (if eligible), customers must open a support ticket from the client area within the refund period.
