Dotpapa Return & Refund Policy

Efective Date: 14/11/2024

Last Updated: 14/11/2024

At Dotpapa.com, we strive to provide high-quality hosting and domain registration services to meet your needs. We understand that circumstances may arise where you need a refund. This Refund Policy outlines the terms and conditions under which refunds will be granted.

1. General Refund Policy

We offer refunds on eligible services based on the conditions outlined below. Please read this policy carefully to understand what qualifies for a refund and what does not.

2. Hosting Services

30-Day Money-Back Guarantee:

We offer a 30-day money-back guarantee on our hosting services, which includes:

  • Shared Hosting
  • Cloud Hosting
  • VPS Hosting
  • WordPress Hosting

If you are not satisfied with the service within the first 30 days of purchase, you can request a full refund. Refunds for hosting services will not be issued after the initial 30-day period.

3. Domain Name Registrations

Domain name registration fees are non-refundable. This includes:

  • New domain registrations
  • Domain renewals
  • Domain transfers

Once a domain is registered, it cannot be refunded, as domain registration fees are paid upfront to the registry on your behalf. Please carefully check your domain registration details before purchasing.

4. Add-ons and Additional Services

Certain add-ons and services, such as SSL certificates, dedicated IPs, or premium support packages, may not be eligible for a refund once purchased. Refund eligibility for these services will be outlined at the time of purchase. Please contact our support team for more information.

5. Renewal Refunds

  • Hosting services are set to renew automatically unless canceled before the renewal date. If you forgot to cancel automatic renewal and do not want to continue with the service, you may be eligible for a refund on a pro-rata basis if the request is made within 7 days of the renewal.
  • Domain renewals are non-refundable. Please ensure your domain is set to renew only if you wish to keep it.

6. Refund Request Procedure

To request a refund, please follow these steps:

  • Contact our support team at [email protected] or through your account dashboard.
  • Provide your account details and the specific service you are requesting a refund for.
  • Our team will review your request and determine if it qualifies under our refund policy.

Processing Time: Refunds are typically processed within 7-10 business days from the date the request is approved. The refund will be issued to the original payment method used at the time of purchase.

7. Exclusions

Refunds will not be issued for:

  • Services suspended or terminated due to violation of our Terms & Conditions or Acceptable Use Policy (AUP).
  • Purchases made outside the refund eligibility periods.
  • Promotional or free services.

8. Changes to Refund Policy

Dotpapa.com reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page, and your continued use of our services after the changes are made will constitute your acceptance of the revised policy.

9. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Dotpapa.com
Email: [email protected]
Phone: +91 6297498411
Address: Dihihaldah, North 24 Parganas, West Bengal, India.