Effective Date: July 23, 2025

Last Updated: July 23, 2025

At dotpapa.com, we are committed to providing exceptional web hosting services to our customers. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all new hosting accounts. If you are not completely satisfied with our services, you may request a full refund within 7 days of your initial purchase or account activation, whichever comes first.

Eligible Services

The 7-day refund policy applies to:

  • Shared hosting plans
  • WordPress hosting plans
  • Cloud hosting plans
  • Developer hosting plans
  • Other hosting services

Non-Refundable Items

The following items are not eligible for refunds:

  • Domain name registrations and renewals
  • SSL certificates
  • Additional services and add-ons purchased separately
  • Setup fees (if applicable)
  • Accounts suspended or terminated due to Terms of Service violations
  • Services used for more than 7 days

Refund Request Process

To request a refund, please follow these steps:

1. Submit a Request: Contact our support team via:

  • Support ticket through your client area
  • Email: [email protected]
  • Live chat on our website

2. Provide Information: Include the following in your refund request:

  • Account username or domain name
  • Order number or invoice number
  • Reason for refund request
  • Preferred refund method

3. Account Review: Our team will review your account and refund eligibility within 24-48 hours.

Refund Processing Timeline

Once your refund request has been approved by our team:

  • Processing Time: 3-5 business days
  • Credit Method: Refunds will be credited to the original payment method used for the purchase
  • Notification: You will receive an email confirmation once the refund has been processed

Note: The actual time for the refunded amount to appear in your account may vary depending on your bank or payment processor and may take additional time beyond our processing period.

Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 5-7 business days
  • Other Payment Methods: As per the respective payment processor's timeline

Account Termination

Upon approval of your refund request:

  • Your hosting account will be terminated
  • All data, files, emails, and databases will be permanently deleted
  • Access to your hosting control panel will be suspended
  • Any associated services will be discontinued

Important: Please ensure you have backed up all important data before requesting a refund, as we cannot recover data once the account is terminated.

Exceptions and Special Circumstances

Partial Refunds

  • Partial refunds may be considered on a case-by-case basis for annual or multi-year plans
  • Unused portion calculations will be based on our standard monthly rates

Service Interruptions

  • Refunds or service credits may be provided for extended service outages exceeding our Service Level Agreement (SLA)
  • Compensation will be calculated based on the duration of the outage

Fraudulent Activities

  • Accounts involved in fraudulent activities or abuse are not eligible for refunds
  • We reserve the right to retain payment for investigation and administrative costs

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

  • Email: [email protected]
  • Phone: +91 6297498411
  • Live Chat: Available on our website
  • Support Hours: 24x7

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after any changes constitutes acceptance of the new policy.

Governing Law

This Refund Policy is governed by the laws of West Bengal, India and any disputes will be resolved in accordance with these laws.

dotpapa.com
Reliable Web Hosting Solutions

For the most current version of this policy, please visit: https://dotpapa.com/refund-policy