Contact Dotpapa
We're Here to Help You Succeed
Have questions about our hosting plans? Need help with your domain? Looking for a custom solution? Our friendly support team is available 24/7 to assist you. Whether you're a new customer exploring our services or an existing client needing technical support, we're just a click, call, or message away.
Get Instant Support
📞 Phone Support
Call us directly: +91 6297498411
Our phone lines are open 24/7 for immediate assistance. Speak directly with our technical experts for urgent issues, billing questions, or general inquiries.
Average response time: Immediate
📧 Email Support
Email us: [email protected]
Send us detailed questions, technical issues, or feature requests. Perfect for non-urgent matters that require documentation or detailed explanations.
Average response time: Within 30 minutes
💬 Live Chat
Website: www.dotpapa.com
Use our live chat widget on our website for quick questions and real-time assistance. Available 24/7 with instant responses from our support team.
Average response time: Under 2 minutes
📱 WhatsApp Community
Join our community: Get exclusive deals, tips, and instant support
Connect with other Dotpapa customers, get insider updates on new features, and receive priority support through our exclusive WhatsApp group.
Contact us to get the WhatsApp group link
Video & Remote Support
🎥 Google Meet Consultations
Schedule a one-on-one video consultation for:
- Website migration assistance
- Custom hosting solutions
- Technical training and tutorials
- Business hosting consultations
Available by appointment - contact us to schedule
🖥️ Anydesk Remote Support
Need hands-on help? Our technicians can securely access your computer (with your permission) to:
- Configure hosting settings
- Install SSL certificates
- Set up email accounts
- Troubleshoot website issues
Remote support sessions available 24/7
Our Office
🏢 Headquarters
Dotpapa Web Solutions
North 24 Parganas
West Bengal, India
Founder & CEO: Chanchal Halder
🕒 Business Hours
Support: 24 hours a day, 7 days a week
Sales: 9:00 AM - 9:00 PM IST (Monday - Sunday)
Emergency Support: Available 24/7 for critical issues
What to Expect
⚡ Quick Response Times
- Phone calls: Immediate pickup during business hours
- Live chat: Under 2 minutes
- Email support: Within 30 minutes
- Contact form: Within 30 minutes
- Emergency issues: Immediate response 24/7
🎯 Personalized Support
- Direct access to technical experts
- No outsourced call centers
- Support in English and Hindi
- Understanding of Indian business needs
- Follow-up to ensure issue resolution
Frequently Asked Questions
How quickly will I get help?
We aim to respond to all inquiries within 30 minutes. For urgent issues or emergencies, we provide immediate assistance through phone or live chat.
Do you provide support in languages other than English?
Yes! Our team can provide support in both English and Hindi to better serve our Indian customers.
Can you help me migrate my website from another host?
Absolutely! We offer free website migration services and can schedule a video call to walk you through the process step-by-step.
What if I need help outside business hours?
Our technical support is available 24/7. While our sales team works 9 AM - 9 PM IST, our technical experts are always available for urgent hosting issues.
Stay Connected
Follow us for updates, tips, and special offers:
- Website: www.dotpapa.com
- Blog: Stay tuned for hosting tips and tutorials
- WhatsApp Community: Exclusive deals and instant support
- Newsletter: Monthly updates and special promotions
Ready to get started? Contact us today and experience the Dotpapa difference. Whether you're launching your first website or scaling your business online, we're here to support your digital journey every step of the way.
Dotpapa - Your trusted partner in domains and hosting. Proudly serving customers across India and beyond.
